Travelocity Business - Terms & Conditions

General Terms and Conditions

This is the user agreement which governs the purchase by you of the services and products we provide. We are Travelstore.com Limited trading as ‘TravelocityBusiness’, a member of the Travelocity Europe Limited group of companies ("TravelocityBusiness", "we", "us") however not all of the products or services we provide are supplied by us, therefore the contract for the product and/or service will be between you and that third party.

General Section - please note that this section relates generally to your use of the website and to all products purchased.

1. Please take time to read these terms and conditions it is important for both of us that you understand our contractual relationship relating to your use of the website. We will not allow you to purchase any products from the website unless you have confirmed that you have read these terms.

2. Our Channels operate to an agency model. This means that we act as a disclosed agent for third party suppliers, such as a hotel, car hire company or an airline. What this means is that the contract for the product is between you and the supplier. In most cases this will mean that there are additional terms and conditions governing the contract as each supplier will have terms and conditions relating to that product. Please make sure that you have read these terms and conditions before completing your transaction with us. You can easily request them via our online contact form. Where we act as agent this will mean that we have no contractual liability to you in respect of that product. However, we may still be liable to you if we have been negligent, we have misrepresented important information or have been in breach of any other relevant law. On the other hand, for some products, we act as principal. This means that the contract for the product is between you and us. Don't worry we will let you know where we act as principal and where we act as agent.

3. All products sold through the website are not an offer by TravelocityBusiness to sell any product, but an invitation to you to make an offer to our suppliers. We are free to accept that offer on behalf of those suppliers or to reject it. We will send you an e-mail acknowledging that we have received your order when you make a purchase from the website. We will confirm your contract by sending you a "confirmation" email or letter once money has been taken by us from your credit or debit card..

4. Where your contract is with a third party supplier such as a hotel or airline, TravelocityBusiness may pass your credit card (or details of any other payment method allowed) and any other essential booking details to that third party. The placing of an order for any goods and services by you will constitute consent to us passing on such details.

5. You undertake to us that the details you give to us while using the Website are correct in particular that the credit or debit card you are using is your own and that there are sufficient funds to cover the cost of the product or service.

6. If there are any changes to the details supplied to us by you it is your responsibility to inform TravelocityBusiness via our online contact form or by contacting our Customer Services as soon as possible.

7. We won't send you e-mails which you do not want but we can't guarantee that third parties to whom your details are sent won't do so.

8. Our website will not stop you from making impossible bookings such as two flights to the same place at the same time or a flight to one place and a hotel to another at the same time. If you make that kind of booking we won't give you a refund.

9. We will do our best to correct errors and omissions as quickly as practicable after being notified of them. However because of the sophisticated technology that is required in operating the website there may be times when obvious errors occur. For example, very occasionally, this may result in a price, product or service or other detail displayed or presented on the website being incorrect. In this case we reserve the right to cancel that contract, but this of course will be without any liability to you.

10. TravelocityBusiness does not make any warranty that the website is free from infection by viruses or anything else that has contaminating or destructive properties.

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Specific Terms - Please note these terms only relate to the purchase of the specific products to which they relate. Please note if there is a conflict or ambiguity between these Special Terms and the General Terms the Special Terms shall prevail:

Click below for Terms and Conditions relating to:

A. Data Protection and Privacy Policy

1. Please find below our privacy policy for the TravelocityBusiness website which shall be deemed to be incorporated into these terms and conditions. We are Travelstore.com Limited, part of the Travelocity Europe Limited group and our registered address is 39 Victoria Street, London, SW1H 0EE. TravelocityBusiness takes the privacy of its customers' data very seriously. Please read the following policy to understand how we will treat your personal data after it has been collected by us through your use of our website. If this policy changes then we will let you know via our homepage but we assure you that we only use your data as specified here and for our legitimate business reasons.

When do we collect data?

We can collect data on you from a variety of different sources these include.

1. When you purchase products or services from the website or via the telephone.

2. When you speak to our customer services personnel;

3. Via explicit data capture measures, for example by entering competitions and completing surveys;

4. Via implicit data capture measures such as studying which pages you read the most and the use of cookies.

In any of the above cases the data we collect could be personal data.

When you buy anything via the site or give us any personal data as indicated above, we may need to collect information about you to process the transaction, fulfill your order and provide you with the services you expect then and in the future. This information may include, but is not limited to, details such as your name, your address, your phone number and your credit card details.

4. Unless we have your express consent we will only disclose personal data to third parties if this is required for the purpose of completing your transaction with us. This is of course subject to the proviso that we may disclose your data to certain permitted third parties, such as members of our own group, our own professional advisers who are bound by confidentiality codes, and when we are legally obliged to disclose your data.

5. By becoming a subscriber you consent to receive from us by email our enewsletter and details of other special offers which we may think may be of interest to you.

6. TravelocityBusiness retains and uses your personal information to provide you with the best remote commerce (including electronic and mobile commerce) experience by providing you with a personalised service and to give you details of offers which we think will be of interest to you. We may also use the information to process any transactions you undertake with us and for internal administration and analysis.

7. We do not sell, rent or trade your personal information to third parties for marketing purposes without your express consent.

8. For any of the above purposes we may send your information internationally including to countries outside the EEA. Some of these jurisdictions offer differing levels of protection of personal information, not all of which may be as high as the UK.

Cookies

The TravelocityBusiness website uses cookies. A cookie is a small text file of which there are three types:

Session cookies: These are used to maintain something called session state. If you consider your journey through the site to be a conversation with us and this cookie just reminds the site where we were in that conversation (for instance if at some point in the conversation you asked us to add a hotel to your basket, next time you click on the basket it is still there). These are required for the site to function but are not used in any way to identify you personally.

Permanent cookies: These store a few numbers on your hard drive. You can view them by looking in the cookies directory of your browser installation if you are interested. They last for a long time and each time you come to our site you send us a copy of them. We use them to identify you between visits. For instance if you were looking at hotels in London last time you were on the site and we have a great hotel deal we may use this cookie to recognise you and show you our great deal. They are not required for the site to work but may enhance your experience. We do not store any personal data in these cookies, just a unique number that identifies you to us.

Third Party Cookies:

Although you cannot block "session" cookies as they are required for our site to function correctly you can configure your internet browser so that it can reject both "permanent" and "third party" cookies. How you do this will depend upon the internet browser you use (for example, Internet Explorer 5, Netscape 4 or Opera etc) and it is therefore impractical for us to detail here how you can reject those cookies. Please refer to the relevant internet browser manufacturer's website where you should be able to receive all the information you need."

Third Party Advertising

The ads appearing on this website are delivered to you, on our behalf, by our web advertising partner. Information about your visit to this site, such as number of times you have viewed an ad (but not your name, address, or any other personal information), is used to serve ads.

12. Data In the UK we operate and are registered in accordance with applicable data protection legislation.

Consent

By disclosing your personal information to us using this website or over the telephone, you consent to the collection, storage and processing of your personal information by TravelocityBusiness in the manner set out in this Privacy Policy. Some information and e-mails sent to TravelocityBusiness may be used as testimonials but no e-mail address or contact details will be displayed.

Opt-Out Policy

Newsletter subscribers have the option to opt-out of receiving further information from us.

Change/Modify details

TravelocityBusiness,
High Common,
77 Woodside Road,
Amersham,
Buckinghamshire.
HP6 6AA.
United Kingdom

16. If you need to Modify or Change your personal details after you have made a purchase on the site please contact us as soon as possible.

Contact

TravelocityBusiness,
High Common,
77 Woodside Road,
Amersham,
Buckinghamshire.
HP6 6AA.
United Kingdom

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B. Flights

(i) Scheduled Flights

1. When you purchase a flight from the website you are using a service provided by Travelstore.com Limited, a company which is a member of the Travelocity Europe Limited.

2. Travelstore.com Limited is registered in England and Wales with registered number 1532023. Its registered address is 39 Victoria Street, London, SW1H 0EE.

3. Generally, the more flexible the ticket the more expensive it is likely to be and you need to take various points into consideration before deciding between the fares on offer.

4. To help you, below are Travelstore.com Limited's general booking conditions. Please read them carefully.

5. Contract Any booking made or order placed by you through shall be deemed an offer by you to purchase the relevant items subject to these booking conditions. Note that Travelstore.com Limited are selling the tickets as agents for the airlines, which means the contract for the flight product will be between you and the airline.

Please note that for each ticket there are additional terms which are specific to that fare. They may, for example, state that the ticket is non-cancellable or non - refundable, and have other information relating to itinerary and refunds. You must read the FLIGHT RULES for each ticket. You can find the relevant FLIGHT RULES on the website when you progress through the purchase path.

You are responsible for complying with any airline's terms in relation to check-in times, reconfirmation of flights or other matters. In relation to flight tickets, you are required to use all flight coupons in order of sequence. If this requirement is not met the airline may void the ticket. A contract arises between you and the airline when we send you a confirmation e-mail or letter confirming your booking.

6. Fares All fares are quoted exclusive of taxes, plus the tax amount and then a total. These are added together with any applicable booking fees, delivery fees (see "Tickets" paragraph 9 below) or airline failure insurance to form your final quotation. Fares are subject to change without prior notice and are only guaranteed when following confirmation of the contract.

7. Reservations In the vast majority of cases Travelstore.com becomes aware of the availability of flights tickets for sale because it connects to large databases operated by third parties, which contain that availability. These databases are commonly called General Distribution Systems (GDS) or Central Reservation Systems (CRS), and it is through these GDS/CRS that Travelstore.com purchases the relevant ticket.

Be aware that certain airlines do not maintain "real time" seat availability in the GDS/CRS. Whilst every effort is made to reflect the true situation, instances may occur when airlines cancel sales. Travelstore.com Limited will advise you within 48 hours if this is the case and will do all they can to reinstate your booking. Further, there are a tiny number of airlines (usually small domestic airlines based in the USA) which participate in the GDS/CRS, but do not participate in the UK Ticketing plan. In the unlikely event that you purchase tickets from an airline that does not participate in the UK Ticketing Plan, Travelstore.com will be unable to issue the relevant tickets, and will have to terminate the reservation. In either instance we will not be liable for any additional costs incurred in having to purchase new tickets at a higher fare. Payment for tickets will of course be refunded to you if the reservation is terminated by the airline or us.

Tickets

Where possible, we will insist that you have an "e-ticket" generated. This means that you will have to pick up your ticket at your point of departure. Don't worry, Travelstore.com will make sure you know exactly where to pick up your tickets.

Where an airline provides e-ticketing on a specific route this will be the only ticketing option made available. Electronic tickets are stored in the airline's computer rather than printed on paper. The service is similar to the traditional paper ticket process, but eliminates the time and hassle associated with purchasing or exchanging a paper ticket.

When you arrive at the airline check in desk you will be required to present an official form of photographic identification i.e. driver's license or passport to receive your boarding pass. Please also note that you must print out your confirmation page or confirmation email to show to the airline. Some airlines may need you to present the credit/debit card you paid with. Because your e-ticket is held in the airlines computer, you cannot forget it or lose it. More importantly, your e-ticket cannot be stolen, saving you the cost of a replacement ticket.

You do not have to wait for your e-ticket to be delivered to you.

Where paper tickets are issued, your tickets will be sent by special delivery for which there will be a charge. We will inform of all applicable charges before taking payment. If the above options are not available we will arrange a Ticket On Departure. This will involve additional charges of up to £30 plus any fees payable to the airline. We will inform of all applicable charges before taking payment.

For addresses outside the UK there is an additional delivery charge of £40 for a DHL courier.

Please contact us no later than 2 working days before departure in the event that you do not receive your tickets. Failure to do so may result in extra charges being levied by the airline.

9. Flight Reconfirmation All onward and return flights must be reconfirmed with the relevant airlines at least 72 hours prior to the commencement of that leg of the journey unless specifically informed otherwise by that airline. Travelstore.com Limited accepts no responsibility for bookings cancelled due to non-compliance with rules set by that particular airline. Travelstore.com also take no responsibility for any flight rescheduling en route.

10. Passports/Visas/Health Requirements It is incumbent upon you to ensure that you meet the passport, visa, health requirements of the countries you wish to visit and those that you transit (even if it is for a plane change). Many countries require that your passport should be valid for a period of (a minimum) six months from the date of arrival into that country. For passengers flying on a domestic flight, please ensure that you have valid Photo ID (e.g. Passport or Photo Driving Licence). Travelstore.com accepts no responsibility if you should be denied boarding or deported due to non-fulfillment of the above.

11. Insurance Travelstore.com strongly urges you to carry appropriate travel insurance to cover you for cancellation, health, baggage etc.

12. Airline regulations/conditions of carriage Please note that in all transactions Travelstore.com acts as agent of the airlines you have chosen to book on. Please read your ticket wallet for their conditions of carriage.

13. Cancellation / Amendments If you need to change or cancel your travel plans, it is your responsibility to notify Travelstore.com in writing of such request. Some tickets are non-refundable, but can be applied (for a limited time) toward future travel, less any applicable penalties. Some tickets do not allow changes. After ticket issue cancellation will result in a loss of 100% of total cost of all travel arrangements in most cases.

Travelstore.com applies an administration fee of £45 per person for any modifications, changes, cancellations to fares and refund applications. This will be regardless of the price or face value of the fare.

In addition to the Travelstore.com charges, most airlines also have a penalty or cancellation fee for any changes or cancellations to fares. Please ensure you read the FLIGHT RULES for the fare selected as airline charges are notified in those rules depending on whether you wish to cancel or change your flight. If you are holding a booking for which a ticket has been arranged and you do not notify us in writing of your desire to cancel, this will be treated as a "no show" and could result in you losing all that you paid.

Refunds

If you want to cancel your journey it is important that you notify us via our contact us page with utmost urgency. This enables us to cancel your reservation with the airline. If you already have your ticket please submit it to us. Tickets must be sent to:

Flight Ticket Returns,
TravelocityBusiness,
High Common,
77 Woodside Road,
Amersham,
Buckinghamshire.
HP6 6AA.
United Kingdom

Those tickets which are refundable or cancelled by us will be processed and refunded back to your credit card in approximately 6-10 weeks from our receipt of the ticket. Some tickets may need to be submitted to the airline for the cancellation and/or refund to be authorized. In this event your refund request may take longer, but we will advise you in our acknowledgement of the expected turnaround period. Please note that most airlines do not refund on part used tickets. Tickets which are returned more than 1 year from date of issue are classified as expired tickets and must be submitted to the airline for their authority to refund.

Lost Tickets

If you lose your tickets, it may be possible to re-issue them for a fee. The amount payable will depend on the circumstances of the loss and how close to the travel date you discover it. However, not all tickets can be re-issued; which is another good reason for ensuring you have sufficient insurance cover. Tickets will be dispatched to you in accordance with your instructions and we accept no responsibility for their delivery. Lost tickets which cannot be re-issued are refunded at the sole discretion of the airline, these refunds can take up to one year to be authorized.

Liability

As Travelstore.com acts as agent this will mean that it will have no contractual liability to you in respect of the flight product. However, it may still be liable to you if it has been negligent, it has misrepresented important information or has been in breach of any other relevant law.

Unreasonable Behaviour

If in the reasonable opinion of a person acting in authority you are not fit to travel, he or she may refuse to let you board the aircraft. Normally this happens if such person thinks you are likely to disturb or harm other passengers. In this case your contract with Travelstore.com will end immediately and we will no longer be responsible for you.

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(ii) No Frills Flights

Note: the service we provide for you in respect of the purchase of standalone no frills flights (eg from BMI Baby etc) is a different service than the service we provide for the sale of other airline tickets. These special terms apply to that service:

In the sale of stand alone no frills flights (eg from BMI Baby etc) we will search the relevant no frills database, and then, if you choose to buy, will purchase the flight seats on your behalf directly from the airline. We will receive an itinerary/confirmation email from the no frills airline which we will forward directly to you by email.
If you have any query in respect of the flight, please contact our customer services who will approach the relevant airline on your behalf. We will, of course, use our best endeavours to ensure that all of your requests are complied with, however, if the no frills airline imposes any fee or charge on us to effect these changes, we reserve the right to pass on the charge to you.
You will be subject to the terms and conditions of the relevant no frills flights which will be deemed to be incorporated into this contract. They can be accessed from the relevant no frills website.

C. Hotels

1. All hotel discounts advertised are based on the discounts from the full "rack rate" including VAT and are correct at the time the offers are first advertised on the website. However, please note that some hotels in other countries may also charge local or other taxes, which may not be included in the offer.

2. If you wish to cancel your hotel room, please contact our customer services via our contact us page. Please include your order number and details of your cancellation. In the event of cancellation for whatever reason you shall be liable to pay TravelocityBusiness an administration fee of £20. This is in addition to any cancellation charge the hotel may impose.

3. Please be aware that the hotel room photos are only a depiction of the type of rooms on offer and may not represent the actual room described.

4. Unless otherwise stated, breakfast, lunch and dinner are not included.

5. Star ratings may differ according to the country where the hotel is located and are out of the control of TravelocityBusiness. Therefore TravelocityBusiness cannot be held responsible for any misconceptions relating to star ratings.

6. Please note foreign hotel room advertisements displayed on our UK website may have room rates identified in both GBP sterling as well as the local currency, or any other currency as requested by the specific hotel supplier. Unless stated otherwise, at the time of final payment, the room rate you will be charged by the hotel shall be as expressed in the local currency (or in any other currency as determined by the hotel) and not in GBP sterling. Please be aware any subsequent conversion of the local currency to GBP sterling by the hotel on your behalf may differ from the GBP sterling room rate advertised on our UK website.

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D. Car Hire

In the sale of car hire reservations TravelocityBusiness is acting as agent for the relevant care hire supplier (eg Hertz, Alamo etc). Your contract for the car hire reservation will therefore be with the relevant car hire supplier whose terms and conditions are available on request.

E. Miscellaneous

1. You accept financial responsibility for all transactions made under your name or account.

2. In order to make a purchase you must be over 18 years old be purchasing for yourself and have the legal capacity to make the transaction.

3. You must make sure that all the information you provide to us is true and accurate.

4. You must not use the website for speculative, false or fraudulent bookings.

5. Failure to supply the correct credit or debit card billing address information and/or cardholder details may result in delays to the issue of your tickets and may make the fare(s) subject to increase. Please ensure that the details you give match those on your credit card billing statement. We also reserve the right to cancel tickets after issue if payment is declined or incorrect cardholder details and billing information have been supplied.

6. The transmission of threatening, defamatory, pornographic, political or racist material or any material that is otherwise unlawful is expressly prohibited.

7. The site and any content may not be modified, copied, transmitted, distributed, sold, displayed, licensed, or reproduced in any way by you, except if you wish to make copies of the website for your own personal and non-commercial use.

8. This user agreement is between you and Travelstore.com Limited and is governed by the laws of England and Wales.

If you wish to contact us on any issue detailed in these terms you may do so by contacting our customer services by any of the following methods:

1. by Online contact Form

TravelocityBusiness,
High Common,
77 Woodside Road,
Amersham,
Buckinghamshire.
HP6 6AA.
United Kingdom

In order for us to assist with your query as quickly as possible, please make sure that you have your order number before you call us. In most cases we can only discuss order information with the person who made the booking, or one of the passengers on a booking.